Support

Whether its the initial specification, installation or long term help we appreciate your systems need to be up and running to their maximum efficiency. Whether you require an infrequent call out arrangement or regular support we can tailor a solution to fit your needs and budget. If required we can install a secure remote access solution to your network to aid in the resolution of your computer problems. And last but not least Bowtechnical has a commitment to remain price competitive ensuring we are always value for money.

Support Agreements - Bowtechnical are now providing Support Agreements which can be individually tailored for your business. These are aimed at SME's in the Mid Wales area. Please call or use the contact form to discuss your requirements.

FREE Online Help Desk System - this provides an interface to submit your computer support requests. Each request is given a reference number so that it can be tracked and monitored. It is Bowtechnical's aim to individually communicate responses at a level that suits each client's technical understanding.

Hourly Call Rate - We can provide a call out service charged at an hourly rate. Our hourly call out service is designed for customers who require on-site support on an infrequent basis. This service is for customers problems where fixed term contacts and service levels agreements may not be suitable for their budget. We offer competitive rates for call out requirements in Mid Wales.

Prepaid Hours at a Reduced Rate - Where a more regular service is required, customers can purchase blocks of prepaid hours at a discounted rate. This service is suitable for customers who have a regular support requirement and want a more cost effective rate solution than using the hour rate option.

Telephone Technical Support - We can provide our customers with Telephone Support when neccesary, or as with the prepaid hours above, blocks of time can be purchased at a reduced rate. This is aimed at customers who feel comfortable maintaining their own computer environment, however they may require technical reassurance and guidance over the telephone.